Refund & Return Policy

Thank you for shopping with us. We want you to love everything you purchase from our store, but we understand that sometimes things don’t work out. Please read our policy below for returns, refunds, and exchanges.

Returns Eligibility

Due to hygiene and safety standards, we can only accept returns on unopened, unused, and sealed products within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging.

• Seals must be intact (where applicable).

• Proof of purchase (such as your order number) is required.

Non-Returnable Items

We are unable to accept returns on:

• Opened or used products.

• Items marked as “non-returnable” in the product description.

• Perishable or personalised items.

• Products bought as part of a promotional bundle unless the full bundle is returned.

Faulty, Damaged or Incorrect Items

If you’ve received a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery with your order number and a clear photo of the issue. We’ll be happy to offer a replacement or full refund, including return postage where applicable.

How to Return an Item

1. Email us at info@ourbeautyclub.com with your order number and reason for return.

2. Once approved, we will provide return instructions and address.

3. Pack the item securely and post it back using a trackable method.

Please note: Customers are responsible for return postage costs unless the item is faulty or incorrect.